Privacy Policy
How Track Travel Representation collects, safeguards, and processes agency credentials, partner data, and passenger booking information.
1. Scope & Application
Track Travel Representation ("Track Travel", "we", "our", or "us") is a destination management representation company providing inbound B2B ground logistics, hotel contracts, Mercedes van transport, and customized tour packages for travel agencies, tour operators, and corporate partners across Europe, the UK, Japan, and Almaty.
This Privacy Policy outlines how we collect, use, store, and protect personal and commercial data provided to us when you visit our portal, submit B2B tariff inquiries, request white-label itineraries, or contract ground handling services for your passengers.
2. Information We Collect
We process information categorized into B2B Agency Data and Passenger Booking Details:
- Travel Agency & Agent Credentials:Agency name, business registration or GST/IATA details, contact person name, official business email, phone numbers, and preferred billing/settlement terms.
- Passenger & Ground Booking Details:Full passenger names (as in passport), gender, age/date of birth, passport copy details (where required for mountain passes, train tickets, or visa support vouchers), flight arrival details, dietary restrictions, and hotel room preferences.
- Technical & Communication Log Data:IP address, browser type, inquiry submission timestamps, WhatsApp correspondence logs, and email records sent to our reservation desks.
3. How We Use Your Information
Reserving hotels, mountain cable car passes, bullet train tickets, and private chauffeured Mercedes vans.
Issuing unbranded or custom-branded vouchers, driver contact sheets, and travel itineraries for your agency clients.
Processing net wholesale invoices, currency conversions, deposit confirmations, and credit vouchers.
Providing real-time coordination via operational airport teams, emergency helplines, and local tour dispatchers.
4. Ground Supplier Data Sharing
Track Travel operates strictly as a B2B DMC representation partner. We never sell, rent, or trade agency or passenger data to third-party marketers or advertisers.
Data is shared strictly on a need-to-know basis with essential operational partners required to deliver contracted ground services:
- Contracted partner hotels, mountain resorts, and ryokans for room rooming lists.
- Licensed transport companies, coach captains, and private chauffeur drivers.
- Official rail operators (e.g., Swiss Travel System, JR East, Eurostar).
- Border control, immigration, or tourist board registries where legally mandated for visa support vouchers or national park entry permits.
5. Data Security Standards
We employ industry-standard physical, electronic, and administrative security measures to protect stored information:
6. Data Retention & Agent Rights
We retain B2B partner details for the duration of our commercial relationship and for legally required accounting audit periods.
Partner travel agencies have the right to request access to stored credentials, update contact information, request deletion of passenger records post-tour completion (subject to statutory financial audit requirements), or withdraw consent for marketing updates.
7. Contact Our Privacy Desk
If you have questions regarding this Privacy Policy or wish to submit a data protection inquiry, please reach out to our dedicated B2B privacy desk: